OUR PRIVACY POLICY

We are committed to the protection of personal data we process – below you’ll find the Privacy Policy, which guides how we collect, use, transfer and store the information that you provide us with or that we collect about you when interacting with Fashion Wave. The following information is provided by Fashion Wave to show how we comply with applicable rules and regulations and to help keep you fully informed about your rights. By visiting Fashion Wave Website, you accept and consent to the practices described in this Privacy Policy.

OUR CONTACT DETAILS

Fashion Wave is the data administrator and located on 98 Harris St, SYDNEY - AUSTRALIA. You can reach us by phone on +63 92249870 or by email at info@fashionwave.com.

WHAT PERSONAL DATA DO WE PROCESS?

We process personal data you have provided to us, personal data generated during your visit to our exhibitions and/or our website and when reading newsletters and emails sent by us to visitors of our exhibitions. We also process personal data we have obtained from other sources such as Social Media platforms.

Potential personal data we collect:

Name, email address and/or your photo when you visit our exhibitions and make use of the technologies we offer to you to receive a Good GIF or your Good Fashion Action Plan

Personal data obtained through or generated on our website, newsletters, commercial emails or related technologies: IP address

Your browsing behaviour on the website such as information on your first visit, previous visit and current visit, the visited pages and the manner in which you navigate on the website; Whether you open a newsletter of email and what sections you select.

WHAT DO WE USE YOUR PERSONAL DATA FOR?

We use your personal data for the following purposes:

Maintaining contact with the visitors of our exhibitions and website.

Your contact details and photo will be recorded in our system and can be used to send you updates on your Fashion Wave Action Plan and additional sustainable fashion related information.

Improving our communications on fashion appetite and behaviour.

We believe it is important to approach you with information that is relevant to you. We combine and analyse the personal data in our possession to do this. We correspondingly determine what information and channels are relevant and what the best times to provide information or to establish contact are. We do not process any special personal data or confidential information for marketing campaigns. We will need to ask your prior permission if we want to create a personal, individual profile. You can always withdraw this permission at a later time.

Understanding your interest in and views on sustainable fashion;

Improving our non-commercial fashion campaigns;

Express ourselves on public social media platforms. We only use your photo on social media platforms with your permissions, which may be revoked at any time. We are not responsible for the content of those websites or the services of these social media platforms. Nor is Fashion Wave responsible for the privacy policy and the use of cookies on those websites and social media platforms;

SHIPPING INFORMATION

Shipping charges and expected delivery dates are displayed in your shopping bag at the time of your order. This information also appears in your order confirmation email.

We package and ship your order as soon as we get credit card authorization and verification. Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order.

Prices bellow reflect shipping for domestic orders only.

Everyday Free Shipping (5-7 business days) - Minimum Purchase $ 50. Cost FREE.

Standard (3-5 business days) - Minimum Purchase None. Cost $ 7.

Expedited (2-3 business days) - Minimum Purchase None. Cost $ 17.

Next Day (1 business day) - Minimum Purchase None. Cost $ 22.

RETURN AND EXCHANGE POLICIES

Here's a overview of returns and exchanges.

What items are eligible to be returned or exchanged?

Items are in their original condition: unwashed and unworn. Items not in this condition will not be accepted.

Items which are damaged or defective may be returned at any time.

Final sale items cannot be returned or exchanged

How much is the return shipping fee for online purchases?

Returns are free

Is the shipping fee charged for exchanges?

Exchanges are free

How can I receive a refund for my order?

Refunds require proof of purchase: the invoice mailed to you or the original credit card used for the purchase

I received an item as a gift. How can I receive a refund?

Gifts returned with gift receipt (invoice) will receive a gift card in the amount of the purchase price. Gifts returned without gift receipt (invoice) will receive a merchandise certificate by mail in the amount of the current selling price.

AVAILABILITY OF A PRODUCT

If the item you are interested in is not available in store but it is on Fashion Wave, ask our staff and we will help you to buy it using our system. You can collect it in the store or choose home delivery.

If the item you are looking for is not available either in store or on the website, please contact us and we will help you try to find it. It will be easier to search if you have the reference number.

Please remember that, assuming the item is available on the website, you will be able to find it in the store of your choice in Australia or New Zealand.